Help Desk

Guidance in many areas

Help Desk Line:


Unlike other resources that rely on extensive training of your internal staff or direct all of your customers to a self-service web portal, many of HR Pros’ services are built around a comprehensive HR help desk. Your employees or customers are able to speak directly with highly qualified Senior HR consultants. Our consultants are able to rapidly provide assistance on a broad array of HR, Benefits and Safety issues with full reporting back to you on the nature and outcome of each interaction.

Help desk access is an integral part of our bundled programs, such as ExcellonHR, ExcellonHCM and AxionHR. We also provide private label help desk solutions for organizations that wish to maintain their brand while outsourcing HR services.

We offer guidance in the following areas and more:

  • Americans with Disabilities Act (ADA)
  • Anti-Harassment
  • Anti-Discrimination
  • Building Ordinance
  • Compensation Strategies
  • Corporate Social Responsibility
  • Disability Accommodations
  • Emergency Preparedness
  • Employee Classification
  • Employee Handbooks
  • Equal Employment Opportunity (EEO)
  • Fair Labor Standards Act (FLSA)
  • Family Medical Leave Act (FMLA)
  • Health Insurance Continuation (COBRA)
  • Health Insurance Portability and Accountability Act / Children’s Health Insurance Program (HIPAA/CHIP)
  • Immigration Reform and Control Act of 1986 (IRCA)
  • Leave Management
  • Organizational Change Management
  • Personnel Policies
  • Records Retention
  • Safety (OSHA)
  • Summary Plan Descriptions (SPD)
  • Talent Management
  • Uniformed Services Employment and Reemployment Rights Act (USERRA)
  • Workers’ Compensation
  • 125 Plans