If you’ve struggled to deliver rich HR services to your clients, there’s a good chance you’ve considered many options. The ExcellonHR portfolio of services allows firms like Certified Public Accountants, Insurance Brokers, Outsourced CFOs, Payroll Providers and Staffing Agencies to provide an unprecedented depth of HR services without the need to employ costly full time HR consultants.
For many clients, ExcellonHR services center around our HR Help Desk. Help Desk calls are answered by a live operator 24 hours a day, 7 days a week. Questions can also be submitted through a customized portal featuring your company’s name and logo. All calls are tracked and satisfaction questionnaires are generated for every interaction. Our average response time is less than two hours, and our satisfaction rating is over 98%.
Our industry leading Help Desk is supplemented with online tools, webinars, update emails and on site training programs that allow your employees to take an active role in delivering HR services. One particularly valuable tool is our 100 point HR Risk Assessment that allows you to help discover the areas of greatest need within an organization.
If you discover a need for a greater depth of service, you don’t have to search for another provider. Our team can review and update handbooks, job descriptions, policies and more.
Firms which wish to become even more involved in HR outsourcing can utilize our customizable Human Capital Management programs which allow you to develop robust “single source” solutions that meet the needs of your diverse clientele. In addition to your in-house services, we can integrate with the nations top payroll provider to offer seamless service to companies that don’t have the resources or desire to handle common HR functions internally.
ExcellonHR combines the benefits of an expertly staffed help desk, consulting and outsource services, with the convenience of online resources. Subscriptions includes access to our web platform that provides valuable forms, documents and guidance on various state and federal laws. HR Update emails help keep your clients up-to-date on the latest HR developments while encouraging use of the Help Desk.
Finally, we include monthly webinars for your clients. These informative webinars provide practical guidance on a range of HR and management issues. Whether it’s a technical concept like reasonable accommodations under the ADA or managerial like improving employee engagement and job satisfaction, our webinars are designed to make complex HR and management topics approachable. As an added bonus, courses are submitted to the HR Certification Institute (HRCI) for continuing education credit towards PHR, SPHR or GPHR certification.
For more information and pricing please see our ExcellonHR Brochure